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Cloudwise is a leading vendor providing first-tier solutions on IT operation management. Streamlined with customers’ original business or service process, we assist to monitor and improve business operations, help optimize user experience, and provide cutting-edge business value.
This Privacy Statement applies to CLUODWISE websites and Solutions that link to or reference this Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, and how to update and correct your personal information. Additional information on our personal information practices may be provided in offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.This Personal Information Collection Statement sets out the purposes for which the information provided by you as a User will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486.
Information you give to us: You may provide us with certain personal information. Such information includes but is not limited to, your name, email address and company information.To enable us to provide certain newsletters or whitepapers, we require certain basic information and without this you will not be able to access our newsletters or white papers. Information from visits to our websites: Each time you visit our website we may automatically collect the following information: (i) Technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet (which may allow us to identify your geographic location), your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and (ii) Information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. (d) Information from your use of our products: We use our own products to monitor the use of our products by our customers. If you use our products, we may automatically collect metrics on your activities, such as details of when you are using the products, web pages visited, length of visit, interactions with the user interface, which features of our products you use and how often, how many agents have been installed and the application types being monitored and other information about your technology environment and devices used (including unique device identifiers, operating system, browser type and mobile network information). Our products also collect metrics that relate to the performance, health and resource of servers, databases applications and other technology, as well as their components (transactions, code libraries) and the related infrastructure (nodes, tiers) that service those components. (e) Information we receive from other sources: We work closely with third parties (for example, business partners, resellers, subcontractors in technical, payment and delivery services, adsertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them to enable us to customize your experience on our website with personalized content. (f) Information we need from you to provide our products: You may provide us with personal information that we ask you for to set up an account to use our products. This personal information is mandatory and without this personal information we cannot provide access to our products.
We need your help in keeping your personal information accurate and up to date. If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your personal information, please feel free to contact us directly. We make good faith efforts to honor reasonable requests to access, delete, update, suppress, or correct your data. We will respond to your request within 30 days. If we are unable to honor your request, we will provide you with an explanation.
Your information will be stored for only as long as necessary for the purposes set out above and so this period will vary depending on your interactions with us (for instance, where you have made a purchase with us, we will keep a record or your purchase for the period necessary for invoicing, warranty and tax purposes and to ensure the adequate provision of services to you, whether via the use of our website or contractually for our products). We may also keep a record of dealings with you for as long as is necessary to protect us from a legal claim. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Where you have an account with us that is used to access our products, we will delete this if you are inactive for 12 months. This does not affect your organisation’s licence to use our products (if one is in place).
We take appropriate steps to protect the personal information we receive from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We restrict access to personal information to CLOUDWISE employees, contractors, business partners, and agents who are subject to strict contractual obligations. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any personal information to us. We ask that you not send us, and you not disclose, any sensitive personal information to us directly or through our products (such as protected health information, passwords and authentication/authorization credentials for other services, credit card numbers or other financial information other than for the purpose of making payment to us, driver’s license numbers, passport numbers, social security numbers or information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
Subject to applicable law, you can request to access, correct, or delete your personal information. In certain circumstances, you have the rights to restrict access to your personal information and object to your personal information from being used in a specific manner. Such requests can be made by contacting us at firstname.lastname@example.org. We will respond within a reasonable timeframe but not later than any required timescales set out under applicable law. However, please note that there are limitations to these rights and there may be circumstances where we are not able to comply with your request.